Refund policy

Last updated: August 2026

We want you to love your Nimbleway products. If you are not completely satisfied, we're here to help.

30-Day Returns

You may request a return within 30 days of the delivery date. To be eligible, items must be unused, in their original condition, and in the original packaging. Proof of purchase (your order number) is required.

90-Day Comfort Guarantee

In addition to standard returns, Nimble Care Bamboo Diabetic Socks are backed by our 90-Day Comfort Guarantee. If they are not the most comfortable socks in your drawer, contact us within 90 days of delivery for a full refund of the product price.

How to Start a Return

Email us at Nimbleshopusa@gmail.com with your order number and reason for return. Our team will respond with return instructions. Please do not send items back before receiving confirmation.

Refunds

Once your return is received and inspected, we will notify you of approval. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

Exchanges

If you need a different size or color, let us know when you contact us and we will help arrange an exchange, subject to availability.

Return Shipping

Unless the item arrived damaged or incorrect, return shipping costs are the responsibility of the customer. If your order arrived defective or wrong, we will cover the cost of return shipping.

Non-Returnable Items

For hygiene reasons, worn or washed items may not be eligible for a standard return, except where covered by the Comfort Guarantee or where the product is defective.

Contact

Questions about a refund or return? Email Nimbleshopusa@gmail.com and we'll be glad to help.